Call Lyft Customer Service – So, you need to call Lyft customer service because you need immediate help dealing with the ride. However, it is quite difficult to reach customer service because the lines are too busy. Some customers use several ways to get in touch with customer service.
The most platform used is through email. They send emails through Lyft’s website or the other way is sending a message through Twitter. If your question is critical you may use the feature of Critical Response to get the fastest response on the same day through the email or in several hours through Twitter.
Actually, what are the features of Lyft customer service? Here is a further explanation.
5 Ways To Call Lyft Customer Service
To call Lyft customer service, Lyft official provides you 5 ways, include a call through phone number, emails and social media relationship. Let’s see how we can contact Lyft customer service below and get the fastest response.
Critical Response Team
The line is for emergencies such as reporting accidents or citations. It is an urgent line that opens for passengers and drivers. The number used to be 855-865-9553, but now it does not work anymore.
Instead, you can click this link:
Or, if you have the app, go to Menu -> Help -> Something happened -> Accident -> Contact Us (If it is about an accident).
Most of the urgent problems can be solved through that link. The customer service responses fast and it solves the emergency trouble only. Keep in mind that it is not for sending complaints, billing problems or whatever non-urgent questions.
If you contact these problems, you will be told to use another method. However, it is much better to call 911 immediately if you are involved in the accident or collision rather than this line.
Lyft Driver Support Team
Lyft also opens the line for driver support. If you are drivers and you have a problem, just click the link on the app to call the customer service or the driver support team.
Then, they will call you back right away because you cannot call them; they only call you back after the report.
Lyft Social Media Page
Lyft is also supported by social media on Facebook and Twitter. You can get the support or chat with the other Lyft customers on Lyft’s official Facebook page.
While on Twitter, you can send a message to @AskLyft to ask questions and it is available from 5 AM to 9 PM Pacific Time.
Contact Support (Lyft Email Support)
You can also contact the Lyft email support for asking some questions. It is sent through the Lyfe’s website and you will get an email confirmation with a copy of your question.
When they reply it means you can email back and forth with the thread:
The steps are easy, just go through the website first and email firstname.lastname@example.org to get the reply with a message to use on the website.
Previously, they let the incoming emails to email@example.com, but it seems they already changed the method.
Lyft Lost and Found Support
This feature enables you to find your lost money or things in the car. You still can get the things to buy contacting the driver through the app.
How to do it? Here two options that you can do:
- Click ‘Ride History’ in the Lyft App and find the last ride you might lose the item by clicking ‘Find Lost Item’, or
- Get the email receipt and click ‘Find Lost Item’ and the driver will get a text from you and you can talk and get in touch with the driver.
In summary, call Lyft customer service with the number 855-865-9553 does not work any longer.
However, the company allows you to contact the customer service through the other media such as email, app, social media, or emergency contact. From all of those media, you cannot talk right away to the customer services and they will call you back.