Looking for Lyft customer service for drivers? Regardless of whether you are a new or a long-time Lyft driver, you will eventually need help. There is nothing to be ashamed of that. Lyft customer service usually is responsive and helpful, so you might want to try to contact them when you face an issue you can’t solve on your own.
Here, we will tell you several ways to contact Lyft customer service so you can get the help you needed.
Lyft Help Center
For general issues, the Help Center on Lyft’s official website would certainly be helpful. It has so many answers to various questions from both drivers and riders, especially common ones.
If you have been a driver for a while, you probably notice Lyft attach the Help Center address everywhere. Yes, from within the app, an email, or other parts of the website.
There is a reason why Lyft attaches the Help Center address everywhere. Lyft wants Help Center to be the first go-to should a driver needs help. And as we said earlier, there are many answers there. It is worth looking before you contact the customer service directly.
Now the question is, what if your issue is more specific and there is no answer in the Help Center? In that case, you can submit a help request to Lyft. Narrow the issue down and explain it with more details. This should help in resolving the issue.
Contact Lyft Via Mobile App
You can also use your device, Android or iPhone, to contact Lyft. Compared to the other ways in the list, this one is the easiest to do as the means to contact is in your hand.
Try the following steps if you want to contact Lyft via the mobile app:
- Open the app. To make things easier, be sure you are logged in
- Check the corner of the screen. Tap the three horizontal lines. You will then see a dropdown list
- The option you should tap is “Help.” You should be able to find it at the bottom. Tap it
- After tapping the “Help” option you should see several sections. Tap the section that is appropriate to your issue
- From here, follow any prompts
Lyft Customer Service Via Email
Lyft’s customer service is also reachable via email. However, reaching out to Lyft is a bit different via email.
Why? Because Lyft has multiple email contacts and each of them is meant for a specific issue.
Here are some of the Lyft’s contacts:
- support@lyft.com
This is the email you contact in case you need general help with the mobile app.
- thehub@lyft.com
For those who have concerns, comments, or questions for the people at Lyft’s Hub.
- performance@lyft.com
This is an especially important contact for drivers. If you want to know how to improve your performance and/or question about the rating, contact this email.
- pay@lyft.com
This is for reimbursement, in case there is Lyft-related additional cost like a toll.
Contact Lyft In Case of Emergency
Lastly, for emergencies. When you are in an emergency, go to the safety issue page and enter your number so the safety team can call you immediately.
On the Help Center page, click the “Report a safety…” then click the “Contact Safety Team” box and enter your phone number. Lyft staffs are usually responsive so you might get a call ASAP.
Lyft Customer Service for Drivers
These are several ways to contact Lyft customer service for drivers. Now that you know how to contact the company, your issue should be solved immediately.
Also, since there are different ways to contact the support team, you can try the other in case a certain way doesn’t get you a response. Usually, the support team is responsive, so it shouldn’t be a problem. We hope this helps.
