DoorDash vs UberEATS – In this article, we’re going to compare DoorDash vs UberEATS in the customer view side. You can decide which app is better for customers between the two big names in food delivery. How to determine which one is the best delivery service? We are going to share some reviews about DoorDash vs UberEATS.
Nowadays there are so many delivery services in the world. This affects the number of people who access to smartphones. The trend is not only food delivery services, but more than it. You may order food from your favorite restaurant, or order anything that you want.
It depends on their (drivers/couriers or customers) own experiences. When one doesn’t deliver from your favorite restaurant, for instance, then you might be the judge that others are not relevant to you. Hopefully, this guide will help you to start a place and save the time you’d spend researching or testing each app.
DoorDash vs UberEATS Availability
The DoorDash’s website claims they deliver in thousands of cities across the U.S. and Canada. In fact, it is available in over 50 cities across the United States and Canada.
The following cities are just a few examples:
- Indianapolis
- Boston
- New York City
- Phoenix
- Dallas
- Chicago
- Los Angeles
- San Francisco
- Des Moines
- Louis
UberEATS has a large availability across the world. UberEATS operates like what Uber likely does. Because UberEATS service leverages its already large fleet of Uber drivers.
Drivers can pick up passengers and make deliveries for the service. The app delivered in most major cities of North America, South America, Europe, Africa, Asia, and Australia. For a full list of cities, you can see here.
In availability, this delivery service is better. It’s better you use it when you travel internationally and want to get delivery. You do not need to download a foreign app with an interface in an unfamiliar language.
Ease of Use
The two apps are similar. They tell you an estimated delivery time for your food. Special delivery instructions are provided by them. The differentiates of using the two apps is one of signing up.
You may use the same account and payment for UberEATS if you already have an Uber account.
It is simpler because you don’t need to keep track of a separate set of credentials. But you need to download a different app if you don’t already have an Uber account.
DoorDash vs UberEATS Cost
Although it’s not free, there are ways to make it cheaper. They often offer promo codes and other special. You need to pay an extra fee for food delivery. We are going to share how do the booking fees compare between DoorDash and UberEATS.
The charges for UberEATS consist of the cost of the food, a delivery fee, and any applicable taxes. The delivery fee depends on the distance of your driver.
It is usually a couple of dollars. Another factor is the policy for the restaurant to set the prices of their food in the app.
Meanwhile, the charges for DoorDash consist of the cost of the food, a delivery fee, a service fee, and any applicable taxes. It starts at $5.99, or it can be higher in some cases.
The service fee is set by the restaurant. But the time and resources for driver and DoorDash paid by the company. The two companies don’ accept cash as payment.
They only accept debit or credit cards. Each of them gives the option for customers to tip the driver from within the app. Based on the description, UberEATS offers better pricing.
Restaurant Options
Getting the best munchies from your favorite restaurant is the point of food delivery. The two apps provide a wide range of restaurant options.
They cover from fast food and fast-casual. They also offer a wide range of cuisines from Thai to Mexican to Italian to the Mediterranean.
Generally, the differences between the two apps are not much. According to these, the selections are pretty equal.
Customer Support
It’s possible for you to find some problems. For instance, the delivery estimate the app was inaccurate, and you don’t find where your food is.
In some cases, the couriers failed to bring your food or the charge is incorrect. If you find some problem like this, you need customer support to help. How do UberEATS and DoorDash work in this area?
DoorDash will support via email at support@doordash.com. When your order wasn’t delivered you can only access the in-app support. There is not a customer support phone number.
Meanwhile, UberEATS has more support options. You can send email them at eats@uber.com, or chat within the UberEATS app about delivery orders, and even call them on the phone at (800) 253-6882.
Based on the description UberEATS is the winner for customers support.
Is Doordash or UberEATS better?
In conclusion of the comparison of Doordash vs UberEATS, UberEATS is the winner for customer support, wide availability, and simple pricing structure.
DoorDash could learn from UberEATS about how to provide the best service. It was taken from of customer’s perspective.
If you’re still confused which app is better for you, check out our other comparison of Postmates vs Doordash.
